SHIPPING POLICY

A Legal Disclaimer

At Francis and Meyer Candle Co. and Ittie Bittie Boho we strive to ensure that your order is processed and delivered as efficiently as possible. Below are the details of our shipping practices.

1. Shipping Methods & Delivery Timeframes

Courier Shipping:
For larger items, including candles and home decor products, we use a trusted courier service for delivery. Once your order is processed, shipping typically takes between 5-7 business days within Canada. Delivery times may vary based on your location, shipping method, and any unforeseen delays with the courier.
Jewelry Shipping (Ittie Bittie Boho):
Jewelry items are shipped via regular letter mail. While this is the most economical option, we also provide the choice of courier shipping for an additional fee.

2. Processing Time Orders are typically processed and shipped within 3 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Costs Shipping fees are calculated based on the weight of your order and the delivery location. These charges will be displayed at checkout. For international orders, additional shipping fees and potential customs duties may apply, which are the responsibility of the customer.

4. Tracking Information

Courier Shipments: For items shipped via courier, you will receive a tracking number upon request, which allows you to monitor your package in real time. If you'd like to request tracking information, please contact us once you recieve your confirmation email.
Jewelry Shipments: For jewelry sent via regular letter mail, tracking is available as an optional service for an additional fee. If you choose the tracked shipping option, we will provide you with tracking details.

5. International Shipping We currently offer international shipping to select countries. International shipping times and costs will vary depending on your location. Please be aware that any customs duties, import taxes, or fees imposed by your country are the responsibility of the customer.

6. Delivery Issues If your order is delayed, lost, or you have any concerns about your shipment, please contact us immediately at [insert contact details]. We will work with the courier or postal service to resolve the issue.

7. Shipping Restrictions

We do not ship to P.O. boxes.

8. Changes to Shipping Policy We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed about our shipping practices.